This unitised session is from the Continuous Improvement suite of programmes and contains coverage of the following topics:
- Introduction to VOC
- Identifying Internal & External Customers
- SIPOC & COPIS Models
- Gathering & Analysing Customer Information
- The KANO Model
- Critical Customer Requirements
- Critical to Quality Trees
- Building a House of Quality
Participation in this session can be completed entirely remotely at a candidates own pace via pre recorded video content and accompanying knowledge assessment. Successful unit achievement can result in prior learning recognition and credits towards future qualifications including Improvement based apprenticeship programmes or Six Sigma accredited courses.