EAL Level 2 Certificate in Contributing to the Application of Problem Solving

EAL Level 2 Certificate in Contributing to the Application of Problem Solving

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This workshops is specifically designed to assist individuals and teams identify workplace issues that can lead to inefficiencies, additional operational costs, and have a negative impact on the customer experience.

Topics covered include:

  • Why structured Problem Solving techniques are important
  • Dealing with problems in the workplace
  • Problem solving techniques and their application
  • Applying effective corrective action techniques to prevent problem recurrence
  • Using problem solving techniques to identify and deal with other improvement opportunities

Successful completion of this unit and associated activities results in EAL certification, and the award of 3 credits towards the EAL Level 2 Certificate in Applying Business Improvement Techniques.

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