This workshops is specifically designed to assist individuals and teams identify workplace issues that can lead to inefficiencies, additional operational costs, and have a negative impact on the customer experience.
Topics covered include:
- Why structured Problem Solving techniques are important
- Dealing with problems in the workplace
- Problem solving techniques and their application
- Applying effective corrective action techniques to prevent problem recurrence
- Using problem solving techniques to identify and deal with other improvement opportunities
Successful completion of this unit and associated activities results in EAL certification, and the award of 3 credits towards the EAL Level 2 Certificate in Applying Business Improvement Techniques.